Policy Information

Ordering Process

Please place your orders by Wednesday BEFORE 4 PM PST. Your order will be processed and prepared to arrive on our next import date. To find out the import schedule, please click the link before. 


Check Out Process

When placing an order on our website, it will be considered a pro-forma invoice. We will send out an official invoice later on.

Shipping is not calculated in the pro-forma invoice- we will calculate the best shipping rate during the invoicing process.

  • If you have a shipping request, please add that as a note to your order.
  • Please select "Invoice Me" as your method of payment.

Invoicing Process

You will receive an official invoice shortly after you place your order

Payment Methods

We accept all major credit cards Visa, Master Card, Discover, American Express or PayPal. 

Minimum Order Quantities

Minimum Product Order Requirement: A minimum order of $300.00 in products is required for all orders. Shipping/freight does not count towards the $300 minimum.

Betta Fish: 25 Fish Minimum

Dead On Arrival Policy

In rare cases that live stock arrive dead, please provide at least two pictures within 4 hours of receipt of shipment. You can send all DOA inquiries to your sales representative or wholesale@coastgemusa.com

We will apply a credit on your next order.